Campaign Terms

1. How categories are reserved

• Category reservations are handled on a first-approved, first-paid basis. Being first to submit a request does not, by itself, reserve a category.
• Submitting a request does not reserve a category. A request tells us you're interested and lets our team review your exact service to make sure we can offer you category exclusivity on the campaign.
• Payment reserves the approved category. Once we approve your request and you complete payment for your placement, your category is reserved on that campaign — no direct competitor can be added to the same mailer.

2. When a campaign is confirmed

• A campaign is confirmed after at least 12 of the 16 advertising spots are fully paid.
• Until the campaign is confirmed, any mailing date shown anywhere on this site or in your quote is an estimated date. We do not promise an exact mailing date before the campaign is confirmed.
• We will notify you directly when your campaign is officially confirmed and share the finalized production and delivery timeline.

3. If the launch minimum is not reached

If the campaign does not reach 12 fully paid spots by the confirmation deadline stated in your quote, you have two options — your choice:

• Transfer to a future campaign. We move your payment to the next available Vegas Neighborhood Mail campaign that fits your category and service area.
• Receive a full refund. We return the full amount you paid for the reserved placement.

4. Artwork and advertiser-information deadlines

Even after the campaign is confirmed, artwork and advertiser-information deadlines still apply. Missing a deadline can move you to a later campaign so the current mailer can be produced on time. Deadlines are stated in writing in your quote and confirmation.

5. Nothing prints until you approve the final proof

Nothing is printed until you approve the final proof of your advertisement. You'll receive a proof to review and approve — printing and mailing only begin after your written approval.

6. Advertiser cancellation is separate

Advertiser cancellation rules — for example, if you decide to cancel a paid placement for your own reasons after the campaign is confirmed — are covered separately in your written quote and are not the same as the minimum-launch refund policy in section 3. The minimum-launch refund policy only applies when a campaign does not reach 12 fully paid spots.

7. No performance guarantees

Vegas Neighborhood Mail does not guarantee campaign results, lead volume, calls, customers, sales, or return on investment. We describe the format, distribution, and category exclusivity honestly and let your offer do the work.

8. Questions

If any part of these terms is unclear, ask us before you pay. We'd rather explain something twice than have you agree to something you're unsure about.